Imported Secrets currently offers free shipping withing the US only. We currently only ship throughout the US and Canada.
Orders can be tracked at: https://tools.usps.com/go/TrackConfirmAction_input
Processing time for orders is 2-3 business days, with the exception of major holidays during which may be 3 - 7 business days or more. After that, delivery time within the United States is 3-7 days.
We are not responsible for any shipping / delivery that may be affected by natural occurrences, transfers from USPS to the local carrier or air and ground transportation strikes or delays, nor any extra fees once the item has been shipped.
RETURNS & EXCHANGES
Items must be unused and returned in the original packaging in new condition within 30 days for refund not including shipping costs. Some items may have a modified return policy noted on the item listing, packing slip or on our policy board. Items that are opened, used, damaged or do not have a receipt may be denied a refund. When possible, please provide a shipping tracking number to expedite your request.
How will I receive my refund?
Your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.
Refunds typically take 1 - 3 days.
- Processing time will vary for different banks.
- It can take up to 5 additional business days to inspect and process items returned to our Return Center before refunds can be processed.
We do not offer returns for digital products or final sale items.
We accept MasterCard, Visa and American Express. We currently do not accept exchanges, items returned may be refunded after reviewed. SALE items are all final sale, no returns or refunds.